“We have recovered N89 billion from banks following complaints from customers” – Emefiele

CBN Governor, Godwin Emefiele has disclosed that as of June 2021, there has been a recovery of about N89.2 billion from commercial banks in the country following investigations and verified complaints from customers of affected banks.

Speaking in Calabar at a 2-day public enlightenment fair, Emefiele who was represented by CBN’s Acting Director of Corporate Communications Department, CBN, said the recovery was based on 23,526 complaints they received from customer bordering on charges and other related matters.
What we do is that whenever we get these complaints they are thoroughly investigated and if they are found to be true, the CBN makes sure that these customers are properly refunded and we have so far recovered N89 billion.”

“What we do is that whenever we get these complaints they are thoroughly investigated and if they are found to be true, the CBN makes sure that these customers are properly refunded and we have so far recovered N89 billion, he said

The CBN governor also described as false, the rumors that the apex bank was planning to convert domiciliary or dollar accounts to naira.

He said the sensitisation fair aims at providing adequate information on programmes, polices and interventions of the CBN.

“The fair is targeted at keeping the public abreast and let them know the policies, programmes and interventions of the bank and how it benefits the people. Also the sensitisation is aimed at also disabusing all rumours being peddled about distress in the system. There is nothing like that. We want Nigerians to know that there is no iota of truth whatsoever in these rumours.”